Frequently Asked Questions (Selling at the Marketplace)
How is selling at Blink different from classified ads and buy and sell websites?
When you sell at Blink, you do not have to worry about setting up your Gcash account, giving out your personal bank account number to customers or paying high credit card processing charges. Additionally, you also avoid the hassles and security risks involved in doing meet-ups. Blink will handle the customer service, payment processing and fraud detection for you. All you have to do is ship the order once you get an order notification via email. Once the order is completed, the system will automatically credit the payment (including shipping cost if any) to your Seller Balance.
How can I sell my books here at Blink and what are your requirements??
The requirements for selling at Blink vary depending on what seller arrangements you would like to apply for. If you wish to consign your books through Fulfillment by Blink (FBB), please contact us. If you wish to be a regular book seller, you can go here.
Do I need to have a business permit?
Business permits are not required. Home-based sellers are most welcome to join.
Do you charge any joining, listing, or membership fees?
Blink charges a minimal 5% fee when you sell books and other items at the marketplace. Application on Blink's Marketplace is absolutely FREE.
I am a resident abroad. Can I sell my books in your website?
As of the moment, Blink only serves customers residing in the Philippines. Unless you will be able to arrange shipping of books within the country, we may not be able to accommodate your books in Blink. For more assistance on this, please do not hesitate to contact us .
What products can I sell in your website?
You can sell used or brand new books (including eBooks and audiobooks - with resell rights), Magazines, and Gift items (Unique gifts, novelties, etc).
Who controls the pricing of products?
The sellers have 100% control of the pricing. We encourage giving discounts or free shipping to customers if possible.
How do I get paid for my books/products?
When a customer orders your book/product, Blink receives the payment on your behalf. After order is completed, you can request the payment from Blink, and we’ll transfer them to your PayPal account.
I don’t have time to monitor and fulfill orders daily. Do you offer consignment of books or other similar arrangements?
Yes, we do have the Fulfillment By Blink (FBB) setup for those who wish to consign their books to us and put Blink in charge of the task of marketing and selling them online. Contact us for more details.
I have a few more questions before submitting my application…
Feel free to contact us for more question.
I just sent my application form to be a seller in Blink. What do I do next?
Please check your mailbox (including your junk/spam folder) within 24 hours to verify if you received an approval e-mail. In that e-mail, you will also be given your log-in details to access the seller dashboard where you will add your books/products and manage your orders.
Accessing your Seller Account
How do I start uploading books/products in Blink?
Go to dashboard.blink.com.ph, and log-in to your seller dashboard. Once you have accessed your seller account, click the Add Product button and fill-out the necessary product details.
How do I change the photo/logo and description in my seller profile in the website?
You can inform our Help Desk, by clicking "Help" from your dashboard, for the changes you wish to make on your seller profile in the site .
I forgot my password to the seller dashboard. What do I do?
You can click the "Forgot your password?" link on the login page. Then, submit your registered e-mail address and our system will automatically mail you a password reset link to set a new password. You may also request for additional assistance from our support team to reset your password or to recover your log-in details.
I’m not quite sure how to go about using this seller dashboard. Do you offer any guide or help on how to do these?
For complete instructions on how to manage your products and orders in the seller dashboard, you can visit Blink’s Help Desk (help.blink.com.ph), and search for particular topics in the Help for Sellers section.
How do I know if I have pending orders from customers?
You can check your orders through your e-mail, or by logging into your seller dashboard.
How regularly shall I check if I have pending orders?
Please check your email daily for orders and update them from the dashboard if necessary.
How do I know if I sold an item?
You can check your email for notifications of orders that are already "Processing". Processing orders are orders that have received notice of payment, and therefore are due for shipping. You may also check your processing orders directly through the seller dashboard.
I don’t have the item being ordered anymore. What do I do?
For any reason that the book or product ordered from you by the customer cannot be shipped anymore, please contact us ASAP so that necessary refunds can be arranged to the customer.
If I need to be out of town for some time and will not be available to fulfill orders, what do I do?
Please contact us ahead of your scheduled vacation or out of town trip. We may need to temporarily disable your account during your leave.
Shipping of Orders
Can I arrange other methods of delivering my products with my customer, say meet-ups?
As of the moment, Blink only allows shipping of books to customers. This is to maintain the convenient and secure experience of shopping that Blink promises its customers.
How shall I package the books i'm going to ship?
Please ensure that the books/items are sealed and wrapped properly, adding other protective material or cushion (like bubblewraps, cardboards, etc.) if necessary. You can also stick other appropriate shipping labels and packing slips, such as the one provided by Blink for every order.
What courier should I use to ship my books/products?
2GO is the courier used by Blink for delivery of books. Other accredited couriers are LBC, Xend, and Air21. If you wish to avail the services of these other couriers, please contact us to ask for a recommendation.
Who will shoulder the cost of shipping books/products?
Upon delivery, you will need to initially carry the cost of shipping your book to the customer. But this will eventually be reimbursed to your account balance using the shipping fees paid by the customer.
Can I arrange for free shipping of my books?
Yes, and we encourage you to do so whenever you think this offer can be made available. Search our help files for instructions on how to offer free shipping for your products
I mistakenly sent another book/item, what do I do?
Please contact us for assistance on this, so that proper exchange arrangements can be made with the customer. In this case, you will need to shoulder the shipping costs involved in the exchange.
Do I need to inform the customer that I already shipped the order?
You need not do so, since customers by default should receive a notification of the shipment once the status of the order is updated in the dashboard. Just make sure that this option is always enabled when you update statuses of orders
How do I know if the customer received the book/product I shipped?
You can check the status of the shipped order using the tracking number given to you by the courier. For 2GO shipments, you can track the shipment using their online tracking tool available here.
If a customer complains about delay or non-receipt of the order, what should I do?
You may contact the courier servicing the order to ask for an update. If asked for, you may also provide the customer with the tracking number supplied by the courier. Otherwise, please contact us to endorse the complaint.
How do I request for payment of my sold books?
Log-in to your seller dashboard, go to SELLERS menu, and click Seller Account Balance. Click the Request Payment button and indicate the PayPal account where you’d wish the payment to be deposited. Alternatively, you can transfer your Seller Account Balance to your Blink wallet.
How long do I wait for the payment to be transferred to my PayPal account?
Processing of payment requests normally takes less than 24 hours.
In case I have some questions about my seller account balance, what do I do?
Please contact us if you wish to settle or clarify anything regarding your seller account balance.
How long can a customer validly ask for a refund or exchange an item ordered from me?
A customer is eligible for a refund or exchange within a minimum of 7 days. You may also allow longer periods for returning of orders, though they must be clearly described in your products. For more information, please view our Returns Policy.
I received a request for a return of an order, what do I do?
All return requests are first reviewed by Blink. Once approved, we might issue a refund to the customer or you may need to replace the item (if ever such arrangement is available). For more information, please view our Returns Policy.
Who shoulders the cost of shipping returned orders?
If the order is returned due to a mistake on your end (e.g. incorrect item shipped), you will need to refund the shipping costs initially shouldered by the customer in returning the item.
How shall i refund the customer's payment?
In most cases, Blink will handle the refund (if the payment is still with us) to the customer. Otherwise, we will contact you to arrange the refund to the customer